MHN: Active Listening: Skills for Effective Communication
HR0857- Listening is one of the most important skills you can develop. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others. By becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade, avoid conflicts and negotiate.
• Describe the characteristics of active listening
• Discuss why active listening is important
• Identify the different aspects of the active listening process