HR0008 - This course offers supervisors and managers the opportunity to improve on their communication skills. Participants will review the communication process and receive tips on active listening skills. Participants will also learn how to use “the conflict protocol” and the four steps of assertive communication to manage workplace conflicts.

Participants will:

• Gain a better understanding of the communication process
• Learn to utilize active listening skills
• Be able to identify causes of conflict
• Use the conflict protocol to resolve workplace conflicts and coach others to do the same