HR0630 – Join us for this 90 minute NEW workshop: Understand why handling change well matters to YOU Explore reasons why people resist change Learn how your response to change will determine the results of the changeRead More
HR0629 – This is one of the most mystifying elements of life. While philosophers and scientists are pondering its secrets, you have already discovered the symptoms of time mismanagement that can lead to frustration and loss of motivation: No matter how hard one works, there’s always too much to do A feeling that time has...Read More
HR0628 – This instructor-led and interactive course is a basic introduction to team concepts and skills for anyone who works in teams. The individual and team activities will stimulate interest and reinforce key concepts that students can apply right away.Read More
HR0624 – Change at work can be overwhelming today, and mastering it is essential for survival. Often the human issues associated with change are not addressed, resulting in resistance and frustration. To deal with these issues requires a set of strategies to help you master change at work. The individual and team activities will stimulate...Read More
HR0627 – What a daunting topic! Volumes have been written and techniques abound. What may work for one employee or team may not work for another. Many past motivation techniques have been negative and patronizing. Holding on to bygone techniques may be the cause of the following Gallup Poll results: More than 50% of employees...Read More
HR0167 – Not every customer interaction is going to be a positive experience, but a strong customer service foundation can make difficult interactions easier to handle. This class focuses on the basics of customer service and helps participants develop a plan for positive interactions with customers. Participants will : Define excellent customer service Be able...Read More
HR0065 – In this class, participants will look at the role they play in a work team and how that helps the team operate more effectively. Participants will learn tools and strategies to better understand and deal with difficult team members. Participants will learn how to: Work together effectively View individual roles and responsibilities in...Read More
