Elective – Customer Service and the Angry Customer

15
Dec

Elective – Customer Service and the Angry Customer

Elective - Customer Service and the Angry Customer

  • Class Description
  • Schedule
  • Course Materials

HR0167 - Not every customer interaction is going to be a positive experience, but a strong customer service foundation can make difficult interactions easier to handle. This class focuses on the basics of customer service and helps participants develop a plan for positive interactions with customers.

Participants will :

  • Define excellent customer service
  • Be able to recognize the different difficult personality types
  • Create an action plan to deal with angry customers
Type of Class Professional Skills
Date/Dates: 7/18/2019</br> 9:00am - 12:00pm</br> Location: County Administration Building, Room 146

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