HR0822 – Participants in this course will increase their ability to write letters and emails in a professional way that saves time, promotes readership, and builds credibility.Read More

HR0660 – Objectives Upon completion of this course, participants will be able to: Avoid the five most common new supervisor blunders Establish trust and credibility with their team Coach difficult behaviorsRead More

HR0145 – There’s one thing we all have in common: problems. Here’s something most people don’t have in common: a systematic way to address problems. Instead, individuals and teams take a knee-jerk reaction approach that usually results in a “Band-Aid” instead of a real fix. This course is for anyone who solves workplace problems, especially...Read More

HR0644 – This interactive course is a thorough introduction to team concepts and skills based on the Tuckman Model of team development. Anyone who works in teams, especially supervisors and project and team leaders, will benefit from this course. The individual and team activities will stimulate interest and reinforce key concepts that students can apply...Read More

HR0166 – The purpose of this course is to empower participants to prepare and deliver better presentations in terms of capturing, keeping and motivating the audience. Your delivery, confidence, organization, flow, and competence will increase from this course.Read More

HR0162- For many years in the workplace, we have focused on becoming technical masters in our work. We have not had the same attention placed on people skills. While good people skills are something we know when we see, they are hard to quantify. This class will help you to sharpen your people skills by...Read More

HR0641 Conflict Management Skills Conflict is not inherently bad, but it can be destructive when it is ignored or managed improperly. Therefore, it’s what you do with conflict that matters. This course is about creating an environment of respectful and effective communication that encourages employees to address issues instead of ignoring them. Objectives Upon completion,...Read More

HR0640 Grammar for Professional Documents This course will increase participants\\\\\\\\\\\\\\\’ ability to use professional grammar that encourages readers and builds credibility. Objectives Upon completion, participants will be able to: Understand the basics of grammar Avoid the most common writing errors Write more concisely by eliminating unnecessary words Encourage others to read your writing Provide readers...Read More

HR0171 Critical Thinking Skills Designed for employees whose work requires the use of analytic skills or for those who are interested in going into the analyst profession, this hands-on course will give you new tools for your “tool box” and increase your ability to analyze policies, evaluate documents, filter information, and make informed decisions.  ...Read More

HR0161 Communicating with Tact and Diplomacy Why does it seem that in the situations when we need to be the most diplomatic, words seem to fail us? This class will help you develop techniques to manage your reactions to convey the message you need to communicate and understand “meta” talk in communication. .  Read More