HR0641 Conflict Management Skills

Conflict is not inherently bad, but it can be destructive when it is ignored or managed improperly. Therefore, it's what you do with conflict that matters. This course is about creating an environment of respectful and effective communication that encourages employees to address issues instead of ignoring them.

Objectives

Upon completion, participants will be better prepared to:

• Identify the five responses to conflict
• Confront issues openly
• Deal with difficult behavior
• Appreciate differences in fellow employees
• Give and receive constructive feedback