MHN: Communicating Effectively When the Stakes are High for Managers/Supervisors
HR0713 - It can be tempting for managers, supervisors and employees to avoid discussing difficult issues facing the organization. Though the issue may be on everyone's mind, people fear that addressing it would be awkward or confrontational. However, with tact, compassion and effective communication, we can deal with the elephant through direct and open discussions. Addressing difficult issues may not make them go away, but it can enhance team trust, cohesion and effectiveness.
Understand what or who the elephant is.
Know when the elephant exists.
Address the elephant: risks and rewards.
Communicate effectively and strategically when both emotions and the stakes are high.