HR0119 - Designed for managers and supervisors, this class reviews the effective methods and techniques to diffuse potentially hostile situations. Attendees will also learn  the steps to take to ensure the physical safety of staff and clients in potentially hostile situations. Proper reporting and documentation will also be reviewed.

Managers and Supervisors are required to take this class within 6 months from date of hire and repeat it every 3 years.

Once registered, you will receive the webinar link from SJCENGAGE@sjgov.org no later than a day before the course.