MHN: Resolving Conflict in the Workplace

HR0699- Conflict in the workplace can stem from differing beliefs, ideas, values, and goals. Although conflict is natural and sometimes useful, most people avoid confrontation instead of understanding and resolving the situation directly. In this workshop, participants will examine conflict as a normal part of work and explore ways to find solutions.

Learning Objectives: After the workshop, participants should be able to:

• Apply a problem-solving model for win-win results.
• Promote creativity using communication.
• Identify different styles of dealing with conflict.
• Understand the benefits of constructive conflict.