Course Catalog

Communication is perhaps the most important skill to develop in order to be effective in the workplace, and it can be developed with practice. This class will help participants learn how to determine the goal of a conversation and what to do before, during, and after it, in addition to identifying barriers and use best practices.

Second only to verbal communication, written communication is a key to being a successful manager. Not only does effective writing help communicate what the manager is trying to say, but it also creates an image for the reader - whether he or she is a client, employee or associate. Learn how to make your writing convey the right message.

What does it take to be a good leader? How do we define it? In school, children have their first experience with leadership through authority figures such as a principals. But in the work world, leadership is so much more. Children will gain an understanding of various types of leadership styles, skills, and means of execution. By working on a project, they will be able to identify their leadership style as well as preferences for what kind of leader they are or with whom they like to work.

Good manners and business etiquette have always been based on common sense and thoughtfulness. Social skills can help us build more productive relationships and project a positive image. This class will include an interactive discussion on the do’s and don'ts of business etiquette, including email etiquette.

HR0623- This course will give you the tools to develop one of the most important traits of personal and professional success. Lean the barriers that interfere with listening and develop awareness of how attitudes affect the way people listen. You will examine how poor listening habits are developed and learn the guidelines to empathetic listening. Properly applied, this course will change your life. Course Objectives:

• Discover your listening style and how you can develop your skills
• Explain the three levels of listening and the effect each has on communication and relationships
• Use techniques for getting the whole message
• Learn listening skills to solve problems and get buy-in

HR0821-Few things positively impact employee and organizational performance more than accountability in the workplace. Where do you stand on this topic, and are you reaping the benefits of its power? We will glance at evidence that supports accountability, explore indicators to increase our awareness, and consider methods to take action.

• A working definition
• The case for accountability
• Two indicators you don't have it
  • Behavior- The language of excusing and blaming
  • Performance- Ignored measures of time and quality
• Three ways to get it
  • Organizational accountability--Build to last
  • Managerial accountability--Model the way
  • Personal accountability--See it, own it, solve it, do it

HR0723- An analyst’s work product needs to be clear, concise, logical, and correct. The first step in meeting these requirements is to plan effectively before writing—the best planners are the best writers. This class will help you analyze and organize your writing project, as well as help you choose the most effective way to present completed staff work to your audience. Writing Skills for Analysts helps participants learn how to become more competent and confident writers, to overcome writer’s block, to employ critical thinking, and to communicate using clear, concise, and correct language. Objectives

• Organize thoughts and write with purpose and conviction
• Effectively plan for audience, purpose, message, and tone
• Incorporate logic / critical thinking in your writing

Once registered, you will receive the webinar link from SJCENGAGE@sjgov.org no later than a day before the course.  

HR0822 - Participants in this course will increase their ability to write letters and emails in a professional way that saves time, promotes readership, and builds credibility.