Course Catalog

Are you aware of our Employee Assistance Program?

Learn about how we can help you understand and utilize our EAP services.

Learn More

Course Catalog

Learn More

Wellness Webinar September

Join us for our Wellness Webinars, July-September. Click on flyers for WebEx links.

Cold & Flu Prevention

September 16, 2020, 10:00AM-11:00AM


MHN: Diffusion and De-Escalation Techniques

HR0678- Sometimes we encounter customers or clients who become emotionally overwhelmed or agitated. It is in these situations that we need to use our assertive communication skills to calm the other person, take charge of the situation, and move towards a resolution to the issue. The de-escalation techniques presented in this workshop provide useful tools to diffuse, re-direct, or de-escalate conflict situations. Learning Objectives: After the workshop, participants should be able to:
  • Recognize when clients may be emotionally overreacting to stressful situations.
  • Identify words and behaviors that indicate a situation could be escalating.
  • Learn techniques to help defuse emotions, and redirect the client interaction in order to achieve a positive outcome.
Type of Class
MHN Workshops
Location: Admin Building, Room 146


You are donating to : Greennature Foundation

How much would you like to donate?
$10 $20 $30
Would you like to make regular donations? I would like to make donation(s)
How many times would you like this to recur? (including this payment) *
Name *
Last Name *
Email *
Additional Note