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Professional Skills
Elective - Coaching Employees for Managers/Supervisors Image
Elective - Coaching Employees for Managers/Supervisors
HR0714 - In the purest sense, a coach helps a person to achieve his/her own goals. Coaching draws out the best in a person, provides guidance and support. The leader who can successfully coach employe... Read More
Writing Excellent Letters and Emails Image
Writing Excellent Letters and Emails
HR0625 - Participants in this course will increase their ability to write letters and emails in a professional way that saves time, promotes readership, and builds credibility.
Elective - Presentation Skills Image
Elective - Presentation Skills
HR0166 - The purpose of this course is to empower participants to prepare and deliver better presentations in terms of capturing, keeping and motivating the audience. Your delivery, confidence, organi... Read More
Elective - Strenghtening People Skills Image
Elective - Strenghtening People Skills
HR0162- For many years in the workplace, we have focused on becoming technical masters in our work. We have not had the same attention placed on people skills. While good people skills are something w... Read More
Elective - Communicating with Tact and Diplomacy Image
Elective - Communicating with Tact and Diplomacy
HR0161 Communicating with Tact and Diplomacy Why does it seem that in the situations when we need to be the most diplomatic, words seem to fail us? This class will help you develop te... Read More
Elective - Grammar for Professional Documents Image
Elective - Grammar for Professional Documents
HR0640 Grammar for Professional Documents This course will increase participants' ability to use professional grammar that encourages readers and builds credibility. Objectives Upon completio... Read More
Elective - Customer Service and the Angry Customer Image
Elective - Customer Service and the Angry Customer
HR0167 - Not every customer interaction is going to be a positive experience, but a strong customer service foundation can make difficult interactions easier to handle. This class focuse... Read More
Elective - Customer Service Attitude Image
Elective - Customer Service Attitude
HR0717 - Customer service is an attitude that needs to permeate every aspect of an organization. The way we think, plan, and act should be influenced by an attitude of pleasing our customers, both int... Read More

 

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