Course Catalog

HR0625 - Participants in this course will increase their ability to write letters and emails in a professional way that saves time, promotes readership, and builds credibility.

HR0714 - In the purest sense, a coach helps a person to achieve his/her own goals. Coaching draws out the best in a person, provides guidance and support. The leader who can successfully coach employe... Read More

HR0717 - Customer service is an attitude that needs to permeate every aspect of an organization. The way we think, plan, and act should be influenced by an attitude of pleasing our customers, both int... Read More

HR0719- This class is designed for staff who supervise others. We will dive into leadership styles and work on approaches to enhance leadership skills by identifying your current work style, identifyi... Read More

HR0254- This seminar provides a comprehensive overview of critical information related to consumer lending options. The session topics include a review of different credit types, costs associated with... Read More

HR0720- This course is designed for staff who supervise others. The outcomes of the course are to understand the importance of check-ins, to create a dialogue between you and your staff, to increase y... Read More

HR0256- In this session we discuss the three “D”s of identity theft; how to Deter identity theft through better information protection, how to Detect suspicious activities and how to Defend agains... Read More

HR0257- This seminar outlines the Home buying process and is geared towards first time buyers with limited experience on the end to end process. It covers the loan approval process, reviews loan optio... Read More

HR0166 - The purpose of this course is to empower participants to prepare and deliver better presentations in terms of capturing, keeping and motivating the audience. Your delivery, confidence, organi... Read More

HR0162- For many years in the workplace, we have focused on becoming technical masters in our work. We have not had the same attention placed on people skills. While good people skills are something w... Read More

HR0167 - Not every customer interaction is going to be a positive experience, but a strong customer service foundation can make difficult interactions easier to handle. This class focuse... Read More

HR0640 Grammar for Professional Documents This course will increase participants' ability to use professional grammar that encourages readers and builds credibility. Objectives Upon completio... Read More

HR0161 Communicating with Tact and Diplomacy Why does it seem that in the situations when we need to be the most diplomatic, words seem to fail us? This class will help you develop te... Read More

HR0258- Our seminar covers topics geared towards an audience that is unfamiliar/uncomfortable with their general understanding of banking features and benefits. The session topics include the benefits... Read More