Course Catalog

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Welness Webinars July-September

Join us for our Wellness Webinars, July-September. Click on flyers for WebEx links.

Summer Safety- Beat the Heat

July 15, 2020, 10:00AM-11:00AM

Hydration

August 12, 2020, 10:00AM-11:00AM

The Science of Happiness

August 26,2020, 10:00AM-11:00AM

Cold & Flu Prevention

September 16, 2020, 10:00AM-11:00AM

All HR sponsored in person events and trainings including new employee orientation are still on hold. We are offering some courses via webinar or pre-recorded trainings. Please visit our catalog for a list of available trainings.

 

Elective - Customer Service and the Angry Customer

HR0167 - Not every customer interaction is going to be a positive experience, but a strong customer service foundation can make difficult interactions easier to handle. This class focuses on the basics of customer service and helps participants develop a plan for positive interactions with customers.

Participants will :

  • Define excellent customer service
  • Be able to recognize the different difficult personality types
  • Create an action plan to deal with angry customers
Type of Class
Professional Skills
Date/Dates:
7/18/2019
9:00am - 12:00pm
Location: County Administration Building, Room 146

 

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